Question

I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up with the windows. I tried everything. This online version is too limited.

Forum|Forum|7 years ago
December 29, 2018
23 replies
62 views

No text available

QuickBooks Online

Level 4

Thank you for bringing this matter to my attention, jacksource1.

Great work on the troubleshooting so far. I'm researching to see if anyone else is encountering the same issues at this time.

In the meantime, I've identified some additional steps that may help to resolve this issue. However, I want to make sure I'm on the same page as you, so I'd like to clarify if you were able to set your forms for the envelopes?

If you haven't, then we'll start by making sure it's set up to fit the printed form in the window envelope. You'll find the instructions for doing so below:

To set up your forms for window envelopes

Click the Gear icon, then Custom Form Styles.
Select the form you're using, then Edit.
Go to the Design tab.
Click Edit Print Settings.
Select the Fit printed form with paystub in window envelope option.
Click Done.

There's also a detailed guide on how to print forms for window envelopes here that can offer additional information.

Please keep in touch with me here if you have already tried these steps, or if you have any additional questions. I want to make sure you're taken care of. looking forward to hearing from you again, wishing you and your business all the best.

J

jacksource1Author

I tried those steps already. One would think that if i used the standard invoice from quickbooks and purchased the envelopes from Intuit there would not be an issue. Why doesnt QB online allow you to move individual parts of the invoice around to format for printing? I pay for the subscription so that i dont have to worry about upgrading additions. Updates from QB never seem to happen. When is a software update on the platform going to be released to fix bugs.

Kristine Mae

Moderator

Good day, Jacksource1.

The feature to move parts of an invoice is only available in the Desktop version. I suggest sending feedback to have this considered by the software engineers for inclusion in future updates. You can do that by clicking the Gear icon, then choosing Feedback.

We don't have a specific timeline to when we release an update. Though, we release updates every now and then to fix any bugs in our system.

If you need more help, don't hesitate to leave a comment. Happy New Year!

P

poetal

I can't line them up either. And I'm a printer! What kind of operation is QBO running that we can't print and invoice and make it fit into a window envelope?

C

ChristieAnn 11

Level 9

Hi there, poetal.

Sometimes when you start printing an invoice, the line item will not be in the right position. This can be caused by browser compatibility.

Let's use a another browser to confirm if the compatibility with the browser is causing the issue.

If using another browser works, please check this article on how Downloading the latest version of Adobe Reader, or update will control printing checks in QuickBooks Online: Align how your checks print.

Please check this article for more details in setting up forms for window envelops and find out what forms and supplies are available for QuickBooks Online: How to print forms for window envelopes.

I'll be glad to help you if you have any other questions. Have a good day!

F

francescacanote1

I too bought form envelopes from Intuit Market, and when I print invoices thru QBO, they do not line up correctly and I end up having to fold them all on the side as well as the normal fold. The steps provided on how to "fix" this issue do not work, and I cannot believe not only is this even an issue, but that there have been no steps taken to FIX this issue. I'm getting really close to cancelling my QBO subscription because it's not worth the time and hassle.

L

LNCPAS

If the fix QB provided doesn't work, try asking for a sample from Blue Summit. I ordered a sample to try out before I purchased the #9 double window envelopes.

S

SeanF1

I'm having this same issue and it's been YEARS since the problem was brought up.

It appears I have 3 options for printing INVOICES to use with #9 envelopes and all are less than optimal solutions.

Option 1: Click gear icon, edit the invoice form, and manually control the margins. This allows me to use .75" for the top margin so that the name of my company (along with all the other data I can't add/delete) shows in the window. Great, except it pushes down to customers address so it isn't in the second window. This option is USELESS.

Option 2: Click gear icon, edit the invoice form, go down to print settings, and choose "Fit to Window" option which automatically moves my info and the customers info to a specific place on the paper that is supposed to work, but I have no adjustment controls for. In my case, the customer information shows correctly, but the top line of my company info, WHICH IS THE NAME OF MY COMPANY, is too high up and doesn't show. The most infuriating part about this is the entire wasted line that says "US". I'm a pool service company, I don't service outside my county, let alone my state or country. This is highly irrelevant information. But even if it wasn't there, it probably wouldn't move my company name down. This option is USEABLE, but SUBPAR.

Option 3: Build my own custom template. Oh wow doesn't this sound fun!!! Well I attempted it and guess what, they don't include the same templates you're able to choose from in the pre-built edit template screen. I thought for sure they would have included Airy New, Modern, Fresh, etc. All I want to do is take Airy Fresh and adjust the margins for "company info and customer info". I don't want to build a new template from scratch!

One last complaint - Why can't I have the option to display my logo next to my company text without having to build my own custom template?

M

MirriamM

QuickBooks Team

Thank you for sharing your thoughts, @SeanF1. I'm here to let you know that your opinion and feedback are greatly appreciated.

We recognize that each company has unique needs, and I can see how these features would benefit and empower your business. Since the feature you're looking for isn't currently an option, I encourage you to submit feedback to our Product Development Team. They look through submitted feedback for future updates and use those suggestions to develop changes for the product.

Here at Intuit, we take great effort to enhance our QuickBooks product. That being said, you may also want to visit our QuickBooks Blog and be the first one to know about any updates that you'll find beneficial for your business. The QuickBooks Blog is our way of letting you know the latest features released and what the product team is working on. They update the site every time new information is available.

Additionally, to know more about how you can enhance your invoice template, see this article: How to Customize Invoices in QuickBooks Online.

If there's anything else you need help with, let me know by adding a comment. I'm more than happy to assist you. Have a great day!

N

NatureBadger

It's now been 3.5 years since this thread was started and it STILL doesn't work!!!

Just let us adjust invoices and cheques formating so we can put things where they need to be! This is beyond frustrating. And, I swear, if someone from QB responds with the same "follow the same instructions that everyone says don't work" I will scream.

Sign up

Login with SSO

Let's get you signed in

Login with SSO