I received an email that a customer's payment was returned. I can't find the email so how do I find which customer it is on QB? Thanks.

Hi there, @paigeh.

Let me share with you my ideas on how to check the returned customer's payment transaction. You can log in to your Merchant services account then go to the transactions report for you to see what was returned.

You can follow these steps on how to check the transactions report. Here's how:

1. Sign in to the Merchant Service Center.
2. From the Activity & Reports menu, choose the Transactions.
3. (Optional) Choose the Show advance options to filter which allows you to search using information such as transaction ID and expiration date of the card.
4. Select Search.
5. Choose the Transaction ID to display a detailed view of a transaction.

For more detailed information about searching for transactions, you can click this link: Search for transactions in the Merchant Service Center.

Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!