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May 14, 2020
Question

I received invoice and can't pay. I put all info but at the end it shows me error.

No text available

4 replies

shelenAuthor
May 14, 2020

It shows me this error message: You can try again, or come back later and try connecting then

Pabz_L
May 14, 2020

Thank you for posting here in the Community, @shelen.

 

There are some possible reasons why you encountered this kind of error. 

 

I recommend using a private or incognito browser. From there, we can determine if it is a browser issue or not. 

 

If you can process the transaction in a private/incognito browser, I advise clearing your browser’s cache to fix the issue when using QuickBooks Online. Also, this will help you to have the best and most secure experience.

 

To clear your browser’s cache, here’s how.

 

1. On your computer, open Chrome.

2. At the top right, click More.

3. Click More tools  Clear browsing data.

4. At the top, choose a time range. To delete everything, select All time.

5. Next to Cookies and other site data and Cached images and files, check the boxes.

6. Click Clear data.

 

If you’re using a different browser, you may refer to this article for more detailed steps and information. Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the error persists, you may also try using other browsers.

 

Leave a comment below if you need further assistance, I’ll be glad to help. Have a nice day!

February 22, 2022

I have the exact same issue. I tried incognito mode before I came here and am receiving the exact same error. As I am a web dev myself and am used to troubleshooting issues I would say that the error is occuring on the client, likely due to some validation that is not being met since it occurs immediately after hitting the submit button. You can tell it hadn't made it to the server yet.