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June 4, 2024
Question

I tried to add a new customer, but it doesn’t let me do it

  • June 4, 2024
  • 1 reply
  • 4 views
No text available

1 reply

ShyMae
QuickBooks Team
June 5, 2024

Let's take some troubleshooting steps to ensure you can add a new customer, producefresh. An accumulation of historical data can cause unexpected behaviors. 

 

To begin, open your account and add the new customer through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts: 

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P



If you can add a customer successfully, return to your regular browser and clear your cache. Sometimes, outdated or corrupted cache and cookies can lead to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.

 

If you have encountered any error messages while adding your new customer, please feel free to add a response below. This information will allow me to offer more specific advice or prospective solutions.

 

For future reference, you can send your customers a statement that provides a comprehensive overview of their invoices, payments, credits, and outstanding balances.

 

After following the troubleshooting steps above, you should be able to add your customer successfully. Feel free to ask any follow-up questions if you need further assistance. I'm here to help you.