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reefsalot-gmail-
June 12, 2022
Question

I updated the app and my IOS is 15.5 and now I can’t email out my invoices via the phone app. Any suggestions ?

  • June 12, 2022
  • 4 replies
  • 12 views
No text available

4 replies

jamespaul
Level 8
June 12, 2022

Hello, reefsalot.

 

I'll lay down some solutions to help you fix the emailing issue, and ensure you're able to send out those invoices. 

 

Did you receive an error message when sending out the invoices through the iOS mobile app? More details would definitely help. This way, I'll be able to pinpoint the issue and lay down the solution. 

 

In the meantime, we can do the following steps so you can email out the invoices to your customers. 

 

Aside from updating the app, an app data from the previous version is likely preventing you from emailing those invoices. In this case, let's uninstall and reinstall the app to clear to fix it. 

 

We can visit the Apple App store to re-download the app again: https://apps.apple.com/us/app/quickbooks-accounting/id584606479.

 

Also if you're using your phone's mobile data, make sure you're on a place with good signal reception. A poor connection is likely preventing you from emailing out your invoices.

 

Alternatively if you need to send those invoices urgently, we'll want to use a computer and log in to your QuickBooks Online account in a web browser in the meantime.  

 

After sending out the invoices and getting paid, do you need help recording the payments? Take a look at these articles for the steps:

 

 

If you need more help in recording or managing other transactions in the mobile app, please let know. Do you have more questions regarding QuickBooks Online? Add the details to your reply and I'll gladly help you out again. 

reefsalot-gmail-Author
June 12, 2022

Good day, 

 

I uninstalled the app and reinstalled, still failing to send. When I press send invoice it highlights and normally says in green words you’ll be notified when customer pays. But it just goes back to send invoice and nothing happens it does even go to the next green dot as saying sent- so this is an issue with your app and the ios 15.5 update.

 

I am a mobile business and don’t have a computer with me 98% of the time because everything can be handled with my device.

reefsalot-gmail-Author
June 12, 2022
No text available
lin_jcaj
Level 9
June 12, 2022

I'll ensure you can send those invoices to your customers, reefsalot-gmail-.

 

I love to check your account but I'm unable to do it here in the Community for security purposes. I recommend contacting our Phone Support to check the root cause of the issue and troubleshoot them for you. Here are the steps:

 

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online as a product, then choose the United States for the region.
  3. Tap on Search for something else, then enter a short description of your concern, then click the Search button.
  4. Click on Message an agent.

 

I also recommend checking the articles that will help you in recording customer payments, as well as sending invoice reminders:

 

 

I'll be right here if you need more help performing a task in your account.

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