If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

Welcome and thanks for reaching out to us in the Community, @578341.

That's a great question! I can share some information about the ACH payments in QuickBooks Online (QBO).

At this time, QBO doesn't have the option to save your customer's bank info when they pay you via ACH bank transfers. However, when setting up ACH as payment method from a customer, you'll have the option to save their bank information for future use instead. This will prevent them from entering it every time they pay you via ACH.

Please note that you must sign up for QuickBooks Payments first to enable ACH bank transfer.

Here's how to set it up:

1. Go to the Plus icon at the top and pick Sales Receipt or Receive Payment.

2. On the Payment method section, click the drop-down, then Add new.
3. Enter ACH as a new payment method, then select Enter bank info to open the Enter bank account info window.

4. Enter the necessary information, then check the Use this account information in the future box.

5. Click the signed authorization link to open the Bank Transfer Authorization Form or select the authorization script link to open the authorization script, then have your customer fill out and sign the form or read the script.

6. Check the I have signed authorization box, then Save.

Once done, make sure to check the box beside the I have authorization and would like to process this transaction under Payment method section before sending it to your customer. Here's an additional article for future reference: Receive ACH bank transfers.

That should do it. Please let me know how it goes or if you have any follow-up concerns. I'm always here to answer them. Cheering you to continued success.