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May 12, 2020
Question

If I am creating an invoice for 6000 why would quick books send a different amount like 500. Is this system hacked. It happened to me twice this week.

  • May 12, 2020
  • 1 reply
  • 5 views
No text available

1 reply

Level 9
May 12, 2020

Hello there, moore303.

 

Does this happen to a specific customer? We can try sending a sample invoice to your on email address if we get the same thing. Also, a browser-related issue might have caused the invoice sending an incorrect amount. 

 

We can perform a few troubleshooting steps starting with using a private browser. You can use these keyboard shortcuts to open one. 

  • Google Chrome: Ctrl Shift N
  • Internet Explorer: Ctrl Shift P
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If this works, it means that we'll have to clear your browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different browser such as Google Chrome, Internet Explorer or Mozilla Firefox. 

 

If the issue persists, I suggest getting in touch with us so we can further investigate. Here's how:

  1. Go to the Help icon at the upper-right. 
  2. Click Contact Us
  3. Enter a brief description something like emailed invoice shows a different amount.  
  4. Click Let's talk and select to either ChatCall or Get a callback

You can always leave a reply below on how this works. I'll keep an eye on your reply. You take care always!