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November 16, 2019
Question

Im trying to pay contractors since yesterday. Payment screen opens. when I hit add invoices the screen goes black

  • November 16, 2019
  • 1 reply
  • 4 views
No text available

1 reply

Level 9
November 16, 2019

We can perform a few troubleshooting steps to see if this is a browser-related issue, ap27.

 

Sometimes piled-up cache in your main browser causes QuickBooks and other frequently visited sites not to function well. Let me show you how: 

  1. Access QuickBooks through a private browser and create the contractor's payment from there. 
  2. If you've submitted the payment successfully, we can go back to your regular browser and clear the cache
  3. Other browsers such as Google Chrome, Internet Explorer, or Mozilla Firefox can also help us get rod of the unexpected behavior. 

Check out this article on how to add or edit contractor payments

 

Just leave me a reply if you need anything else.