In the Planner tool, my "Planned" recuring expense set on a 2 week interval shifts every week instead of staying on the schedule I originally specified. Why?

I'll share information to help you correct this to its original specified schedule.

First, you'll want to double-check the schedule. There might be some changes you haven't noticed, for it is showing as two-week interval shifts. You may check my attached screenshot for a better reference.

If the setup is correct and the issue persists, you can perform basic troubleshooting steps to see if it is a browser issue. Sometimes, your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing stocked cache and cookies that is causing the issues.

Check this link for a guide in the future: Choose between cash and accrual accounting methods in QuickBooks Online.

I would also appreciate hearing any updates after you have completed the steps, as I want to make sure this resolves your concern. Please do not hesitate to contact us again. Have a fantastic day!