Invoices not showing email message. Already checked settings. It was working 10 minutes ago? Now my invoices just say, "The email message you write will go here"

I’m here to sort out your invoice’s email message in QuickBooks Online (QBO), @gatoraquatics.

We can troubleshoot to get rid of frequent errors to fix this issue. The browser slows down the application's performance by using cookies and cache to speed up website loading when you return.

Furthermore, excessive cache results in strange behavior that undermines QBO's efficacy. Finding the problem is easier when you use a private window since it deletes any unnecessary files.

To open an incognito window, you can follow these keyboard shortcuts:

• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Command + Shift + N (Safari browser)

Once done, please log into your account to a regular browser. After that, I suggest deleting your browser cache to refresh the system. If the same thing happens, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.

On the other hand, you can start recording your customer’s payments once they’re decided to pay their orders. It is to keep your records in shape and accurate.

Feel free to post if you have more concerns with invoices. I'm always available whenever you need my assistance.