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August 2, 2020
Question

Is anyone else having issues uploading documents to QB online? I have had no issues in the past and don't know if there is a known issue.

  • August 2, 2020
  • 1 reply
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1 reply

MJoy_D
QuickBooks Team
August 2, 2020

I can help you with uploading your documents in QuickBooks Self-Employed (QBSE), @zachary-t-clark.

 

Are you trying to upload receipts to your existing transactions? As of now, we have an ongoing issue with manually added receipts. 

 

Our Product Engineering team is already aware of this and is now working for a fix. 

 

For the meantime, you can add your receipts using the receipt forwarding feature in QBSE. You can check this article for more information: Forward receipts to QuickBooks Self-Employed.

 

To constantly receive an update about this, you can be added to the email list by reaching out to our Product Support Team. Then, let them add you to Investigation No. 48968.

 

Read this article for detailed steps on how to contact QuickBooks Self-Employed Support.

 

If you have any additional questions or require further clarification about your account, let me know by leaving a comment below. Have a great rest of the day.