Did you get an error message while accessing QuickBooks Self-Empployed?
In the meantime, let's run some troubleshooting steps to determine why you're having difficulty accessing your account.
To start with, let's open QuickBooks on an incognito window. This is the best place to identify any browser-related issues.
You can use these keyboard shortcuts to open one:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
If it works, we can go back to your main browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
We can also try using a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
I've also added this reference for more information on what we can do with QuickBooks Self-Employed: QuickBooks Self-Employed Overview.
Let me know how these troubleshooting steps work on your end. Stay safe!
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.