It's great to see a new face here in the Community!
Let's try using a private window or incognito window to help eliminate any errors or glitches that may be occurring in the system. Here's how depending on the browser session you're using:
Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Safari: Command + Shift + N
If this works, go back to your regular session and clear your browser's history. If not, use a different supported browser.
Please let me know if this worked for you or if we need to do some additional research into your issue. I'm only a post away!
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