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July 15, 2020
Question

Keep getting kicked out of quickbooks online; can only search for a few invoices and then I am frozen....and logged out?

  • July 15, 2020
  • 1 reply
  • 3 views
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1 reply

MarsStephanieL
Level 6
July 15, 2020

I can help you find out what has caused this issue, @lindaevanish.

 

In this scenario, we're going to perform the browser troubleshooting method. This is done to check if this is caused by the accumulated data while browsing. Over time this data will become outdated and will cause this odd behavior to the program.

 

Let's start by logging in to your QuickBooks account using an incognito browser. Then, observe if you're still getting the same error. If it does, you can use another supported browser. Otherwise, you can go back to your search engine and clear the cache.

 

Here are the keyboard shortcuts in accessing an incognito browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari: Hold down Command + Shift + N

 

I'll also add this article to know more about the workarounds in managing your invoices in QuickBooks: Create invoices in QuickBooks Online. This also contains sub-articles such as applying progress invoicing and customizing invoice templates.

 

Our doors are always open if you have other concerns or questions for QuickBooks. Take care always.