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L
linda188
August 20, 2023
Question

Late fees are supposed to post monthly but are posting daily

  • August 20, 2023
  • 2 replies
  • 3 views
No text available

2 replies

J
JamaicaAQuickBooks Team
QuickBooks Team
August 20, 2023

Congratulations on making your first post in the Community forum, @linda188. I understand the critical role of calculating late fees correctly to apply them to the invoices. I'll route you to the best department that handles this issue.

 

I have checked my resources and discovered an ongoing investigation with the reference code INV-91714. It pertains to an issue where late fees are charged daily instead of monthly. To address this, I recommend contacting our Support Team to have your account added to the list of affected users. This way, you'll receive updates and fixes as soon as they become available.

 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

 

Visit this article for more information about setting up late charges to overdue invoices: Apply late fees to overdue invoices automatically in QuickBooks Online.

 

Scan this guide to learn how to receive customer payments for invoices: Record invoice payments in QuickBooks Online.

 

If you have any other questions aside from adding late fees on invoices, let me know by adding a comment below. I'll get back to you as soon as I can help you again. Keep safe!

D
Darlenet
August 21, 2023

I have two different subscriptions and both are applying late fees daily instead of once a month. This has been applying daily since Aug 18, 2023. I already spoke to someone in support and they are not sure why. HELP!

    J
    JamaicaAQuickBooks Team
    QuickBooks Team
    August 21, 2023

    Thank you for joining this thread for help regarding the late fees posting daily instead of monthly, @Darlenet. I'll share some news regarding this matter as I take you to our Payments Support.

     

    I understand that you have already spoken to someone in our Support Team regarding the issue you are experiencing. Unfortunately, they were unable to provide a reason for the matter. 

     

    As mentioned above, there's an open report (INV-91714) where late fees are being applied daily instead of once a month. Therefore, we kindly request that you contact our representatives again to be added to the list of affected users. This will ensure that you receive updates and fixes via email as soon as they become available.

     

    To proceed, follow the steps below:

     

    1. Go to the Help icon and choose Search.
    2. Click the Contact Us button and enter your concern.
    3. Press Continue.

     

    Take note of our operating hours to contact us promptly. You can open this reference for other ways of connecting with us: Contact Payments.

     

    Here's an article about personalizing sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Our Team is working hard to address this issue of late fees quickly. If you have other invoice concerns, add them below. Take care.

    G
    gatoraquatics
    September 12, 2023

    If Quickbooks is truly working on a solution to this, why can't customers just go to "help" and enter the INV-91714 to be placed on the list to be contacted when this is resolved? Why should customers have to sit endlessly on hold only to be added to a list?

    I have seen this time, and time, and time again.

    There is a "known" issue, a customer starts a thread, someone responds to the thread with a "possible solution" (temporary fix, workaround, or just bad advice), and then that thread is closed.

    This creates hundreds of threads about the same issue, so how are they able to track the affects of the issue? They can't. Because they don't care. They count on the community to give advice and do their job.  How about they credit us a few months subscription for our trouble? Do you know how much time I have already spent on this issue? How many statements I have sent to customers with the "wrong" amount due, only to mail out another statement apologizing and making me look stupid, costing me more time and money!?!  Why hasn't anyone hired a lawyer yet? If anyone wants to do a class action suit, I have plenty of history on other issues that have cost me hundreds of hours!

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