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August 19, 2023
Question

Loged into the app but cant see all my customers data ?

  • August 19, 2023
  • 1 reply
  • 3 views
Mussing data 

1 reply

Level 5
August 19, 2023

I want to ensure you can see all your customers' data in QuickBooks Online mobile application, layth1409.

 

The excessive amount of data collected or recorded through the app on your device is likely causing your operations to slow down or impact your overall experience. I recommend clearing your mobile app's data to isolate this. I'll add the steps below.

 

For Android users, here's how:

 

  1. Open your device Settings.
  2. select Apps (varies by device).
  3. Choose QuickBooks app from the list, then select Storage.
  4. Select clear data.

 

For iOS users, these are the steps:

 

  1. From the Menu ☰, select Help & Feedback.
  2. Click Refresh Data.
  3. Select Refresh.

 

After that, use another Network or Wi-Fi to make sure you have a strong connection in your coverage area. 

 

If the issue persists, I'd also recommend uninstalling and then reinstalling the mobile app to rule out the possibility of it being corrupted. Alternatively, you can log in to your QBO company through your phone's web browser and access your desired information from there.

 

I'm also including this module with information to learn more about supported functionalities on mobile devices: Compare mobile app features.

 

Please let me know if you have other concerns about this topic or QuickBooks. I'll be around to help. Take the best care!