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February 25, 2020
Question

My app is showing double of everything. Customer info and all invoice info

  • February 25, 2020
  • 1 reply
  • 0 views
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1 reply

Level 9
February 25, 2020

Hi there, info784.

 

Performance issues in QuickBooks Mobile App are resolved by performing basic troubleshooting steps. Sometimes, cache is one of the reason the app is showing duplicate customer and invoice info.

 

To sort this issue, let's start by resetting the app data to clear the cache and refresh it into its default state.

 

Here's how:

 

  1. Click Help menu.
  2. Click Reset App Data.
  3. Close the app when the process completed.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

If the issue still persists, I suggest to uninstall/reinstall the app. You can get the detailed steps in this article: QuickBooks App for Windows and Mac: General support.

 

Please check these articles on how you can access QBO on your mobile and which QBO mobile app features are supported on mobile devices:

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.