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May 27, 2020
Question

My automatic dowload from Paypal to QB stopped working. I hit the update button and all my other bank accounts updated except the paypal account. How do I fix this?

  • May 27, 2020
  • 1 reply
  • 4 views
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1 reply

Level 10
May 27, 2020

I'm here to ensure you're able to download your latest Paypal transactions in your QuickBooks Online (QBO) account. abbykircher.

 

You're on the right track in manually updating your Paypal account. Since this didn't work, let me share some possible reasons you're unable to update:

  • Paypal is performing system maintenance. 
  • There are notifications from their website that need your attention.

 

To help fix this, I'd first recommend logging into their website to review if there are alerts that need your attention. Once signed in, kindly perform the following: 

  1. Review your account page for messages, notifications, or alerts. 
  2. Check the website for any announcements about new security requirements.
  3. Once done, go back to QBO and manually update your Paypal account again.

 

Then, in case you make changes to their website, you'll have to update your Paypal account in QBO as well. Let me guide you how.

  1. Go to the Banking menu. 
  2. Select the blue tile for Paypal
  3. Click the Edit (Pencil) icon. 
  4. Choose Edit sign-in info
  5. Update your details. 

 

Once you successfully downloaded your transactions, you can edit, assign, and categorize them. This will ensure your account is accurate. Just go to the For Review tab to perform the process. To learn more about it, kindly refer to this article: Review downloaded transactions

 

Moreover, in case you receive an error message while updating your Paypal account, you can refer to this article's Step 3: Fix specific banking errors section to fix it: What to do if you see a bank error or bank transactions won’t download.

 

Please let me know if you have other concerns. I'm just around to help.