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February 2, 2020
Question

My billing info says suspended but a payment was already made and it shows that it was made on my account.

  • February 2, 2020
  • 1 reply
  • 2 views
No text available

1 reply

MJoy_D
QuickBooks Team
February 2, 2020

Thank you for posting, @opendoorfinancia.

 

You should be able to access your QuickBooks Self-Employed (QBSE) account after successfully updating your billing information. Check the following article for more information: How to resubscribe to QuickBooks Self-Employed

 

In case, the account is still showing as suspended, I suggest reaching out to our Product Support team. They have the tools to get into your account and further check why your QBSE account is still showing as suspended. 

 

Here's how to reach them:

  1. From your QBSE account, click the Help icon at the top. 
  2. Click the Contact Us button at the bottom of the page. 
  3. Provide some insight about your concern and then click the Continue button.
  4. You can choose either to Get a callback or Message an agent
  5. Follow the remaining prompts. 

See this article for more information on how to contact QuickBooks Self-Employed Support

 

Let me know if there's anything else that I can help with your account by leaving a reply below. I'm always glad to help in any way I can.