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July 13, 2020
Question

My client is trying to pay me. She gets an error message on the top of the invoice that states..."error-you can try to again or come back later."

  • July 13, 2020
  • 1 reply
  • 4 views
No text available

1 reply

July 13, 2020

Hi lgm2. Recently there was an investigation about a similar issue. This investigation however has already been closed which leads me to believe this is a simple error with your client's web browser. To test this out, have your client try using a private browser first. 

 

Here’s how to do the private browsing:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If this works, you can clear your browser's cache to refresh it. Click this link for the guide: Delete or disable cache and temporary internet files in your web browser.

 

If there's anything else I can do for you, I'm always here to help. Have a great day. 

lgm2Author
July 13, 2020

We tried your suggestion on using private browsers. She used different browsers on a computer, laptop and phone and it did not work. Any other suggestions?