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M
mattmcginley-gma
August 27, 2023
Question

My invoice line item has a Qty and Rate and Amount, but when I print the Qty and Rate fields are missing

  • August 27, 2023
  • 1 reply
  • 15 views
No text available

    1 reply

    Adrian_A
    Adrian_A
    Level 8
    August 27, 2023

    Hi mattmcginley,

     

    We'll figure out together why the QTY and RATE columns are not showing when printing invoices.

     

    Let's double-check that we've included the said columns on the invoice template. Here's how:

     

    1. From the Gear icon, select Custom form styles.
    2. Locate the invoice template.
    3. Under ACTION, click Edit.
    4. Go to the Content tab, then click the edit (pencil) icon on the body (center) section.
    5. Tick the Quantity and Rate boxes.
    6. Click Done.

     

    Before re-printing the invoices, make sure to use the template that you modified earlier. To verify, click Customize on the invoice transaction. From there, choose the template. Then, click anywhere on the page to close out the pop-up box.

     

    Moreover, if you want to print multiple invoices, you can check this article: Email or print multiple sales forms in QuickBooks Online.

     

    You can always post in the forum whenever you have printing issues.

    M
    mattmcginley-gmaAuthor
    October 8, 2023

    If I make an invoice I put in qty, but when I save, close and return to edit invoice the QTY is missing

     

    Clark_B
    Clark_BQuickBooks Team
    QuickBooks Team
    October 8, 2023

    Hi there, @mattmcginley-gma.

     

    Thank you for reaching out to the Community. I can definitely help you edit the invoice accurately in order for you to organize it.

     

    Please make sure to select the template that you recently customized. To verify, below are the steps you can follow.

     

    Here's how:
     

    1. Go to Sales then All Sales.
    2. Look for the invoice, then select edit.
    3. From there, click the gear icon.
    4. Select the design menu.
    5. In the other templates, ensure to choose the correct template.
    6. Then, Save.

     

    If the issue persists, you can check this article to fix issues when using QuickBooks Online: Clear cache and cookies.

     

    For your future reference, you can check this article to record invoice payments: Record invoice payments.

     

    If there's anything else that I could help you with, please don't hesitate to reach out. Have a good day!

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