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October 8, 2020
Question

My QuickBooks Self employed is not showing current mileage and wont let me open up invoices

  • October 8, 2020
  • 1 reply
  • 2 views
No text available

1 reply

RenjolynC
Level 9
October 8, 2020

I'd like to share some steps to help you view the mileage and open the invoices, mmoske.

 

If you access your QuickBooks Self-Employed account using the web browser, we can do some basic troubleshooting steps to fix any browser-related issues.

 

Let's try opening your account in a private browser to avoid storing any cache files that may be causing this behavior. You can use these keyboard shortcuts: 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

Then, try to view your mileage or open the invoice. If it works, go back to your regular browser and clear its cache. Clearing cache on a daily basis helps refresh the browser's settings. Once done, please make sure to close and re-open your browser.

 

You can also use a different supported browser.

 

To fix issues when using the mobile app, you can read these articles:

 

Please leave a reply if you're able to view the information. I'll be around to provide more help. Thanks.