One of my contractors can not open their Workforce account. How do I reset this?

I appreciate you posting your concern here in the Community, chris62.

Let me share information to help your contractor access their Workforce account.

Since your contractors cannot open their Workforce account, please ensure to follow these guidelines to troubleshoot related issues:

• Provide the same email address to the employer if they already have a QuickBooks Workforce account from a different employer.
• Utilize a different email address for the QuickBooks Workforce account if they have QuickBooks Online. They can use their work email address for QuickBooks Online while their personal email for Workforce.
• The invite is only valid for 30 days. Hence, you'll need to resent the invitation when it's been longer than the given timeframe.
• Open the most recent invite if employers resend the invitation.

If the same issue persists, here's how you can revoke their Workforce access to invite them again:

1. Head to Payroll, then Employees.
2. Locate and select the employee.
3. Click Action, then choose to Turn off Workforce access.
4. Select Confirm.

After that, you can refer to this article to resend the invitation: Resend an invitation to QuickBooks Workforce to view their pay stubs and W-2s.

However, you can proceed to these steps if you mean resetting Workforce log in credentials:

1. Visit this page: QuickBooks Workforce.
2. Click on I forgot my user ID or password.
3. Utilize the email address used by the employer during the first sign-up.
4. Select Reset password once you receive an account recovery email.

Moreover, you might want to review this material for guidance on reviewing paycheck details, time off balances, and total pay for the year: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Keep us informed in the thread if you have additional questions when accessing a Workforce account or other related concerns in QuickBooks Online Payroll. We're just around to lend a hand.