One of my customers is showing a negative balance. I’m sure this is incorrect. How can I adjust it to show a 0 balance

Good day, acreealan. I'd be pleased to help you adjust your customer's account to show 0 balance in QuickBooks Online.

There are two options to remove the customer's negative balance in QuickBooks Online. You can either issue a refund or show there is a Sale to which it is applied.

Here's how to show a sale:

1. Click + New in the left panel and select Receive payment.
2. Choose a customer, then select the invoice and the credit.
   
3. Hit Save and Close.

To know more about this process and how overpayment works in QuickBooks Online, check out this article: Handle a customer credit or overpayment in QuickBooks Online.

Additionally, you can visit this write-up: Clear up customers with zero net balances in the Accounts Receivable Aging report. It contains more details on how to deal with customers' zero net balances.

If you need more help with customers' balances or have any other concerns with QuickBooks Online, please let me know. I'd be glad to assist. Have a good one.

Hi, I am receiving payments and for some reason one of my customers now has a 22,000 negative balance. I was trying to delete it and do a refund and I don’t know if I made it worse or what but I need help getting it to zero.