open invoices wen to paid and closed out

If an invoice is automatically marked as paid, even though you didn't manually mark it as such, this could be due to the Automatically apply credits feature in QuickBooks, sambo09.

This happens when a customer has an open balance or an overpayment that becomes a credit, and QuickBooks automatically applies that credit to the invoice once this feature is enabled.

We can disable this feature to address the issue and prevent automatic paid invoices in the future.

Here's how:

1. Go to the Gear icon and click the Account and Settings tab.
2. Navigate to the Advanced section. Locate the Automation and click the Pencil icon.
3. Toggle it off, and select the Save and Done button.
   
   

If the option is turned off, we can also double-check the audit log to catch unusual or unintended changes. This feature provides a detailed record of all user actions, including modifications to payments, invoices, and other account activities.

Additionally, we can delete the payment link to the invoice to mark the invoice as unpaid.

Follow the steps below:

1. Go to My Apps, then select the Sales & Get Paid tab section.
2. Click the Invoices and choose an invoice.
3. Click on View/Edit under the Action column.
4. Locate and click the Payment Link on the invoice page.
   
   
5. In the Receive Payment window, uncheck the invoice and any applied credits, or click Delete from the More options.
6. Select the Delete button and confirm on the next window.
   
   

You'll want to consider our QuickBooks Live Expert Assistance to enhance your QBO experience. Our dedicated experts are available to provide personalized support tailored to your specific business needs.

Please let me know in the comments below if you have further questions.