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May 18, 2020
Question

Out of 4 account feeds I have on Bank and Credit cards, my operating account is not showing. In Chart of Accounts, there is no option to return it to that screen.

  • May 18, 2020
  • 1 reply
  • 3 views
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1 reply

Lily_Kristine
Moderator
May 18, 2020

Hello and welcome to the Community, @marekco57.

 

If the account itself is missing on the Banking page, it may be disconnected. You may need to connect the account to bring in your transactions. 

 

Connecting this account from your chart of accounts won't work if you're using credit card. If this is a bank account, you can perform the following steps:

 

  1. Go to Accounting menu and select Chart of Accounts.
  2. Find the account you want to connect.
  3. Select the small arrow ▼ icon next to View register from the Action column.
  4. Select Connect bank.
  5. Follow the onscreen instructions.

For credit card connection, please refer to this guide for the instructions: Connect bank and credit card accounts to QuickBooks Online.

 

However, if this isn't what you mean, do let me know. Any additional details or perhaps a screenshot of the issue is greatly appreciated.