Parent category not listed under sub category.

Thanks for bringing this to my attention, Mike. Let me help you out so that you can view the parent category. 

Before anything else, I want to ask a question to understand your concern and provide you with the right solution. Are you trying to create a sub-category, and the parent category wasn't on the list?

If so, let's perform some troubleshooting steps to figure out if the problem is within your browser. It could be due to cache-induced issues in your browser that can affect the program's performance and hinder you from showing the parent category. 

First, you can access your account using incognito or a private browser. Please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you log into your account, you can create a new sub-category and check if the parent category is on the list. You can also utilize other supported browsers or devices as another option. 

If this works, you can start clearing your browser's cache to start with a clean slate. 

Additionally, you can check these articles to easily manage your products and services:

• Add product and service items to QuickBooks Online.
• Add inventory products in QuickBooks Online.
   

Keep me posted if you need further assistance managing categories in QuickBooks Online. I'm always here to help you out. Have a great day and stay safe always!