Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
terrell-davis
February 5, 2021
Question

Pay now link stopped appearing in new QB online invoices. How can I add the link back to new and already sent invoices?

  • February 5, 2021
  • 5 replies
  • 50 views
Instructions identified online apparently were for another version as some of the menu options in the instructions were not available to me.

5 replies

Tori B
Tori BQuickBooks Team
QuickBooks Team
February 5, 2021

Hey there, @terrell-davis. 

 

Thanks for reaching out to the Community for support. I'm happy to lend a hand with your Pay now link. 

 

It sounds like your Payments account has been disconnected from QuickBooks. Let's go through the steps of connecting your account. 

 

Here's how:

 

  1. Click on the Gear Icon, then choose Account and Settings. 
  2. Choose the Payments tab. 
  3. Select the green Connect button to connect your account again.

Now that you have your Payments account connected let's go over the steps to ensure the customer receives the Pay now link. 

 

Here's how:

 

  1. Create an invoice just as you normally would. 
  2. At the top of the Invoice, check off what payment options you'd like for your customer to have. 
  3. Once you've checked the payment options, you can Save and Send the invoice. 
  4. Then your customer will have the Pay now option from the Invoice. 

That's all there is to it. I've included a few handy articles that cover this process further below. 

 

 

Please let me know if you have any questions or concerns. I'll be here every step of the way. You can reach out to the Community at any time. Take care and have a wonderful weekend! 

mel46
February 1, 2022

The example displayed does not reflect what my screen shows so I need to start somewhere else. I go to Account Settings-then Payments and I get a page that shows under Payment Methods:

Cards

Bank Transfer

PayPal

So I believe I am set up for getting bank transfer payments?

I open my Invoice and click on Edit Payment Methods and check the Cards and Bank Transfer Boxes. 

I click back to the Invoice where it shows the Cards and Bank Transfers under Payment Methods display as "ON".

I then click on Save and Send and view the email message and Invoice--BUT NO PAY NOW BUTTON.

I send the Send and Close the email, and get the email message and pdf of the Invoice in my Outlook, but NO PAY NOW BUTTON. I know I have missed something somewhere, but need help to find out what I need to do. Any help is appreciated, but I can't seem to get any relevant QB support. Thanks

 

DivinaMercy_N
DivinaMercy_NModerator
Moderator
February 1, 2022

I want to ensure you'll be able to turn on the pay now button on your invoice, @mel46. I'm here to provide additional information to fix your invoice concern.

 

To allow your customer to have an option to pay their invoice online by selecting the Pay Now button, you must have a Merchant Service account and should have selected the Cards or Bank transfer option when emailing an invoice. If confirmed that everything is correct and you still can't see the option. Let's now check your Online delivery settings. From there, make sure that the Online invoice option is selected. Here's how:

  1. In your QBO account, go to the Gear icon.
  2. Select Accounts and Settings.
  3. Then, navigate to the Sales tab.
  4. Scroll down and click the Online delivery section.
  5. In the Additional email options for invoices drop-down, choose Online invoice.
  6. Then, click Save. 
  7. Once done, create and send an invoice again.

 

Also, QBO currently doesn't support multi-currency for credit card payments. That being said, Pay Now button won't appear if you're going to invoice a customer with a different currency. For instance, if a QBO US company emails an invoice to a customer that is set to pay CAD, the invoice email will not have a Pay Now button.

 

I've added this article for further guidance in managing your invoices:

 

You also want to check this link to check when will QuickBooks deposits your customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments. It also includes steps on how you can run a report to review all of your deposits.

 

I'm always around here in the Community if you have any other concerns about managing your invoices. Feel free to leave a reply below. Have a good one.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement