I'd like to verify if the actual payment was made or the system marked it as paid though it wasn't sent so I can walk you through from there. We can perform a few troubleshooting steps to remove stored cache files that sometimes cause unexpected behavior within QuickBooks.
Log in to QuickBooks Online using a private browser and then open the list of invoices to see the status. If it shows correctly, you can switch back to the regular browser and clear the cache. This will help refresh our software. If you're still getting the same thing, I'd suggest accessing QuickBooks through other supported browsers.
You can also contact our Phone Support Team if the issue persists. They have resources to investigate it further. We have the Get a callback option so we'll be the one to contact you at your convenience.
Keep me updated on how this works. Take care and have a great day!
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.