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TimC3601
July 29, 2024
Question

Recently, in the past couple of weeks, many or maybe all of the receipts/PDF's that have been uploaded are not viewable. Has anybody else seen this issue? Using Safari

  • July 29, 2024
  • 1 reply
  • 9 views
No text available

1 reply

J
James_AL
July 29, 2024

Hello there, TimC3601.

 

Thank you for posting in the Community. I'm here to provide information about the receipts/PDFs that have been uploaded and are not viewable in Safari.

 

To view PDFs with Safari, you can set Safari preferences to use the Adobe Reader plug-in to view PDFs and ensure that your Adobe Reader is updated.

 

Additionally, you can visit this article guide helpful if you wish to learn more about how to email your expense receipts and bills to get them into QuickBooks Online (QBO):  Email receipts and bills to QuickBooks Online.

 

Keep me posted if you have any other questions about QuickBooks Online. I'm always up to keep helping. Have a nice day!

T
TimC3601Author
July 29, 2024

It appears to be a larger issue as the receipts won't show when using Chrome either.  They appear to be attached but there is an error when you attempt to view them.  

C
Candice14
Level 8
July 29, 2024

Hey there, @TimC3601. 

 

Thanks for reaching back out and letting us know some more information. 

 

Can you provide us with a picture of the error message you're receiving when you're attempting to view the receipts? 

 

I'll be waiting for your response! 

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