Question

Reconciliation backed out, but still shows reconciled

Forum|Forum|6 years ago
June 10, 2020
1 reply
3 views

I have a new bank account and I had reconciled one month, but later backed it out when I discovered a mistake. So now, no months are reconciled. This is confirmed when I go to Reports>Banking>Previous Reconciliation - there are none listed for that account. However - when I go into the register and try and change the amount, I get pop up message that says: it's not a good idea b/c QB thinks the transaction has been reconciled already and that when I reconcile the next month, the opening balance will not be correct.. No check mark is even in the reconciled column. Do I just ignore the message?

QuickBooks Desktop

Adrian_A

Level 8

I appreciate you for reviewing the previous reconciliation, 2Foundations.

Let's make sure that we've successfully undone the last reconciliation of the correct account. This can be the reason why you're prompted with that error message when trying to change the amount. I'll show you how:

From the Banking menu, select Reconcile.
Select the account you've previously reconciled.
Select Undo Last Reconciliation.
Click Continue.
Once done, click OK.

I've also added these screenshots as your visual guide:

Afterward, let's go back to the register and change the amount from there. When ready, you can reconcile the account again.

You can also browse these articles for more information when doing a reconciliation:

I'm just a post-away if you still need my help. Stay safe!

2

2FoundationsAuthor

Thank you for the detailed response. Yes, that is what was done. I then confirmed the reconciliation was undone by going into the reports>banking>previous reconciliation and it was gone. However, when I then tried to change the amount I needed to change, it told me that line item had already been reconciled.

katherinejoyceO

Level 9

Thanks for coming back to us for more support, @2Foundations. To clarify, you can just ignore the message you received since you just need to change the amount of the transaction in the register.

Unless you want to undo the reconciliation, you'll need to delete all statement service charges, interest adjustments, and balance adjustments for each statement period from the register.

For future reference, I've included a resource with links to different scenarios that can help you with your reconciling concerns: Learn the reconcile workflow in QuickBooks.

Feel free to get back here should you have additional concerns. We're always delighted to help.

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