Recurring invoices did not get created this month. Is there an issue with the system?

We received similar cases about recurring transactions that were not created automatically , cgnc68.

Our engineers have been informed are already working on a resolution to address this issue. In the meantime, you can create the invoices manually and send them to your customers. 

I would also recommend calling our phone support so we can get your contact details and email you as soon as the issue is resolved. Please follow these steps to get our contact information:

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Select a topic and a sub-topic.
4. Click Get Phone Number. 

Visit us again in the Community if you need anything else.

I see this thread is from February, but I've just experienced the same issue today... What can I do?

UPDATE: I called QuickBooks Online Support and rep said he had to escalate this issue to level 3; He said others reported this same issue today; He advised that I will get an email from the engineer's once issue is resolved; He further stated that I could wait a day or two to see if the invoices go out before I begin the daunting task of manually sending hundreds of invoices; 

Still having the same issue in 2020 here. Joke company.

Bryan RMinimize End conversation
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Info at 16:40, Nov 2:
Thank you for contacting QuickBooks Online Payroll. Our agents are currently assisting other customers but we will connect with you as soon as possible.
Info at 16:40, Nov 2:
Bryan R joined the conversation.
Info
Bryan R at 16:40, Nov 2:
Thank you for being so patient and reaching out to Intuit Online Support today. My name is Bryan and I’ll be your CARE agent today. Let’s get your account pulled up so we can get you back to business. Please fill in this secure form with your Business Information.
Bryan R at 16:40, Nov 2:
Bryan R has sent you a Secure Form: Care – DIFY
You at 16:41, Nov 2:
what
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You at 16:41, Nov 2:
just help me
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You at 16:41, Nov 2:
why are recurring invoices transactions not creating invoices when they are setup correctly?
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Bryan R at 16:42, Nov 2:
I would be glad to help but i have to have the form filled out please to pull up and verify the account
Bryan R at 16:44, Nov 2:
Bryan R has sent you a Secure Form: Care – DIFY
Info
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
Bryan R at 16:45, Nov 2:
Bryan R has sent you a Secure Form: Care – DIFY
You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
Read
You at 16:45, Nov 2:
v
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agentdifferent agent
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You at 16:46, Nov 2:
why is something in qbo always broken
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Bryan R at 16:46, Nov 2:
can i have you quick books company id please
You at 16:46, Nov 2:
why do i pay for somethjing that doesnt work
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You at 16:46, Nov 2:
i already provided that already, so efficient
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You at 16:46, Nov 2:
[company id redacted]
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You at 16:47, Nov 2:
why does this software suck so bad
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You at 16:47, Nov 2:
recurring invoice issues have been reported since 2016 dude
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You at 16:47, Nov 2:
imagine a billion dollar company having the same issues for a decade
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You at 16:48, Nov 2:
go ahdead, tell me to create the invoices manually and that theres some team working on it
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You at 16:48, Nov 2:
go ahead, tell me to wait a few days and dont actually fix anything
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You at 16:48, Nov 2:
go ahead
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You at 16:48, Nov 2:
do it
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You at 16:48, Nov 2:
make my day brian
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You at 16:48, Nov 2:
this software is garbage
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Bryan R at 16:50, Nov 2:
Thanks for giving me the information to get your account pulled up give me a moment while i verify and look into this issue for you
You at 16:50, Nov 2:
when the year is over im switching
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You at 16:50, Nov 2:
i want a survey after this chat
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Bryan R at 16:52, Nov 2:
I am sorry about your frustration with our software i am looking into this issue for you
You at 16:52, Nov 2:
i bet u are brian
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You at 16:52, Nov 2:
i believe you
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You at 16:52, Nov 2:
i have no doubt that you actually care at all
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You at 16:53, Nov 2:
are you a small business owner
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Bryan R at 16:56, Nov 2:
Alright Sterling i appreciate you patience with me with this issue. I found the error in our system and our engineers team has been informed about this error and are currently looking into it.
You at 16:56, Nov 2:
wow
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You at 16:56, Nov 2:
YOU MADE MY DAY BRIAN
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You at 16:56, Nov 2:
THATS THE ANSWER YOU APES HAVE BEEN GIVING SINCE 2016!
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You at 16:56, Nov 2:
WOWO
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You at 16:57, Nov 2:
THANK YOU
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You at 16:57, Nov 2:
IM SAVED
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You at 16:58, Nov 2:
youre a f**king joke
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You at 16:58, Nov 2:
i want a survey
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You at 16:58, Nov 2:
doubts that anyone even cares though
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You at 16:58, Nov 2:
IMAGINE
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Bryan R at 16:58, Nov 2:
I understand your frustration sir i honestly do but at this time we are not able to do anything further our engineers are looking into this issue.
You at 16:58, Nov 2:
dont lie to me
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You at 16:58, Nov 2:
i want a survey
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You at 16:59, Nov 2:
so youre also frustraded with inutit?
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You at 16:59, Nov 2:
give me a d**n survey brian
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Bryan R at 17:00, Nov 2:
You can also leave feedback about the product in the feedback section to access that go to the gear icon and select the feedback.
You at 17:00, Nov 2:
i want to give feedback on our conversation
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You at 17:00, Nov 2:
how do i do that brian
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You at 17:00, Nov 2:
or are you going to pretend to help with that too?
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You at 17:00, Nov 2:
how do i get the transcript
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Bryan R at 17:01, Nov 2:
What transcript are you wanting?
You at 17:01, Nov 2:
this chat
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You at 17:02, Nov 2:
find another csr job brian, you're too good for this company
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You at 17:02, Nov 2:
you should be a politician or something

Please tell your engineers that they may be able to reproduce the bug by doing the following:

• Make a copy of an invoice that was created as a recurring invoice for Customer A, say, for every Friday.
• Future date this invoice to next Friday, and change the customer name on the invoice to a customer that doesn't have any recurring invoices- Customer B.
• Save and close the invoice. It should ask you if you want to update the template for recurring invoices, or save this invoice 'just this once'-- click just once.
• Now, whenever you make edits to this transaction, QB will ask if you want to update the transaction for all recurring transactions or just once (Customer B doesn't actually have any recurring invoices, but its invoice is based off of Customer A's recurring invoice).
• I think at this point there may be confusion in your model about whether the new invoice for Customer B counts as the recurring invoice for Customer A or not.
• Chaos ensues.

This is my guess based on noticing the circumstances under which I run into problems with recurring invoices not running - there is always a one-off future-dated invoice set to run on the same day as the recurring transactions.

Please tell your engineers that they may be able to reproduce the bug by doing the following:

• Make a copy of an invoice that was created as a recurring invoice for Customer A, say, for every Friday.
• Future date this invoice to next Friday, and change the customer name on the invoice to a customer that doesn't have any recurring invoices- Customer B.
• Save and close the invoice. It should ask you if you want to update the template for recurring invoices, or save this invoice 'just this once'-- click just once.
• Now, whenever you make edits to this transaction, QB will ask if you want to update the transaction for all recurring transactions or just once (Customer B doesn't actually have any recurring invoices, but its invoice is based off of Customer A's recurring invoice).
• I think at this point there may be confusion in your model about whether the new invoice for Customer B counts as the recurring invoice for Customer A or not.
• Chaos ensues.

This is my guess based on noticing the circumstances under which I run into problems with recurring invoices not running - there is always a one-off future-dated invoice set to run on the same day as the recurring transactions.