Refund to a Customer Discrepancy on Bank Reconciliation
Let me begin by saying we do not use Quickbooks for inventory or billing purposes. We have point of sale software for that. I use it essentially for Accounts Payable/Payroll and easier reporting at tax time. I have a customer who wrote a check in our POS system, it was taken to the bank, deposited, etc. They paid for the wrong amount and need to get this amount refunded to them so they can rewrite payment to me and keep their books straight.
I followed the steps on giving a customer a refund by setting them up as a customer and setting up an Item called refund. It is classified as Other Charge on the Item List. After creating the credit memo, I selected to Give a Refund, Dated the Check and entered the Check Number on the "Issue a Refund" section. This gives the customer a 0 balance under the customer tab, but when reconciling my bank account, there is a CREDMEM (credit memo) that shows up under the Deposits and Other Credits side, but nothing to cancel it off with on the Checks and Payments side so I can successfully reconcile my account. Please help! Quickbooks support took an hour and a half and still had no answer.