SHIPPING ADDRESS ON INVOICE DID NOT TRANSFER TO SHIPSTATION AND WAS OVERWRITTEN SOMEHOW TO THE MAIN CUSTOMER FILE INFORMATION. ANYONE HAVE AN IDEA HOW THIS COULD HAPPEN?

Let's perform some troubleshooting steps to get the Shipping address working on your invoices, 

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The shipping address reflected on the invoices is based on the customer information you set up on their profile. To better isolate this issue, let's verify the information you enter on the Customer Information page. Here's how:

1. Go to Sales on the left side menu.
2. Choose Customers.
3. Select a customer name.
4. Tick the Edit button.
5. Tap the Address tab and make sure the details entered in the Shipping address section is correct.
6. Press Save.

Once done. go to the invoice template to make sure we enable the Shipping option to reflect on the invoices. Let me show you how:

1. Go to the Gear icon on the top menu.
2. Choose Custom form styles.
3. Tick Edit on the invoice template.
4. Tap the Content tab and click the Header part on the invoice template.
5. Go to the Display section and make sure the Shipping option is selected.
6. Press Done. 

If the same thing happens, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

Visit our Customize sales forms page for more insights about changing the look of the sales form to match your brand.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you, Take care always.