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December 22, 2018
Question

Some customers pay small amount like $1 over the invoice amount,so there're credit in their acc. How can i clear it?BTW,it was too less to refund or used in next order.

  • December 22, 2018
  • 1 reply
  • 11 views
No text available

1 reply

john-pero
Level 12
December 22, 2018

Your only options to clear are

1. issue refund

2. apply to future purchase

3. Add a new customer inconvenience charge equal to the overpayment. This is now income to you

Your state may have rules on overpayment and treat it as unclaimed funds, meaning tgat one dollar, after a year, has to be sent in to the state. Better to make up a charge and keep the money.