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tomandreas
March 9, 2021
Question

sort by date in sales report - QB 2021 desktop

  • March 9, 2021
  • 5 replies
  • 11 views

I cannot sort customer / jobs by date in a report in QB2021 desktop.

I used to do it before I was forced to upgrade from QB2019.

 Does anyone else have this problem?

Has anyone found a SOLUTION?
Chat support came up with nothing.
I am supposed to wait and assume "the engineers" are working on it.
In the meantime I find that not having this very basic function really hampers my ability to manage my sales.

5 replies

lin_jcaj
Level 9
March 9, 2021

I've checked our records and haven't seen any open investigation similar to yours, tomandreas.

 

This may be caused by a corrupted file. I'll help you fix it. Let's run the Verify/Rebuild utility to detect the data damage. Here's how:
 

  1. Go to the File menu, then hover over Utilities and select Rebuild Data.
  2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  4. When the tool finishes, select OK.
  5. Go to the File menu. Then hover over Utilities and select Verify Data.
  6. Let the tool check your file for data issues.

Once done, pull up the report again and check if you can now sort them.

 

You can also check this reference about fixing data damage on your QBDT company file for more information.

 

Feel free to reach out to if you have any other questions. We're here to help.

tomandreasAuthor
March 9, 2021

Hi Glinette,

Thanks for stepping in.

I tried the rebuild data utility earlier, as well as every update I could find.

So far nothing has worked. 

lin_jcaj
Level 9
March 9, 2021

Thanks for getting back to us, tomandreas.

 

I would recommend reaching out to our Customer Care Support Team to have this better checked. They have available resources, like, screen-sharing that can help you resolve the issue. 

 

Here's how to reach out to them:

 

  1. Go to the Help menu once you open QuickBooks.
  2. Click QuickBooks Desktop Help or press F1 on your keyboard.
  3. Select Contact us button. 
  4. Enter a short description of your concern in the Tell us more about your question box. 
  5. Hit Search. Select Start a message.

 

Let me know if there's anything else that I can assist you with. I'll make sure you're all set. Have a good one!

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