There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why the Help button seems not working as expected.
Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:
Click on the Start a message button to connect to our chat support.
Lastly, here's are helpful articles you can read to learn more about how you can work well with your business in QuickBooks: Help Articles for QuickBooks Online.
If there's anything else that I can help you with, let me know in the comments. I'll be here to help.
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