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October 8, 2020
Question

The button where you press contact won't work.

  • October 8, 2020
  • 1 reply
  • 4 views
Contact QuickBooks.

1 reply

Level 4
October 8, 2020

Hello there, @linerco.

 

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why the Help button seems not working as expected.

 

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser instead.

 

If the issue persists, you can reach out to our customer service support by following the steps below.

 

Here’s how:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Start a message button to connect to our chat support.

 

Lastly, here's are helpful articles you can read to learn more about how you can work well with your business in QuickBooks: Help Articles for QuickBooks Online.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.