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L
lindak1119
Level 7
December 4, 2018
Question

The vendor is already in the system with an account and routing number. How do I change it?

  • December 4, 2018
  • 2 replies
  • 20 views
No text available

2 replies

K
KhimG
Level 7
December 4, 2018

Greetings, @lindak1119.

 

Let me be the first to welcome you to the Community space. I’m here to share how to update the vendor’s account or routing number in the system.

 

You can manually change the vendor’s banking info for your Online Bill Pay by logging into your QuickBooks Online account. Here’s how:

  1. Go to the Pay Bills Online page.
  2. Select Enter vendor’s bank account info.
  3. Click Next.
  4. Enter the vendor’s bank account information.
  5. Hit the Save button.

You may refer to these articles for additional information about Online Bill Pay:

That should get you pointed in the right direction. 

 

Should you need anything else or if you have any questions, feel free to leave a comment below. I’m always here to help. Have a good one!

K
KBQ
January 17, 2019

This option no longer exists

C
Catherine_B
Level 9
January 17, 2019

A cache issue might be causing this unusual behavior, KBQ.
 

Let's try to do troubleshooting steps to fix this.
 

Here's how:

 

1. Use private browsing window and press the corresponding keyboard shortcut:

  • Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

2. Clear the browser’s cache to remove saved activities.

 

However, if the option is still not showing, you’ll want to reach out to our phone support team. They’ll give you further information with this concern.

 

Let us know if you have other questions.

J
Jevans
October 8, 2019

I have this exact same question, and your directions so not apply to what I need to do.

I need to EDIT the VENDORS BANK INFORMATION, change it to their new bank account.....

    AlcaeusF
    AlcaeusF
    Level 14
    October 8, 2019

    Good day, Jevans. 

     

    You'll need to change the payment method first from Online Bill Pay to paper checks and toggle it back within QuickBooks Online. Once done, the system will ask you to re-enter their bank account information or sending them a new request.

     

    For the detailed instructions, I'm adding the article I find helpful on this:

     

    Change a vendor payment method.

     

    Please don't hesitate to keep in touch with me here should you have any additional questions or concerns about updating the vendor bank information. I want to make sure you're taken care of.

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