Question

This new upgrade won't let me enter vendor bills to pay! I could not enter my invoices to pay - had to enter lump sum totals to get checks printed. Not happy with QB!

Forum|Forum|3 years ago
December 18, 2022
2 replies
8 views

No text available

QuickBooks Online

G

Giovann_G

Moderator

We don't want you to have this impression, ann-medforddrags.

I'm here to assist you with your QuickBooks Online concern. Just to make sure, did you experience any errors or were unable to see the option when creating the bill? Any information can help me provide accurate information to help you manage your vendor's bill.

You can enter a bill if you have QuickBooks Online Essentials or Plus subscription. Let's verify if your subscription is still active. In this manner, we can isolate and determine the root cause of your problem.

Here's how:

Click the Gear icon at the upper right corner of the page.
Select Account and settings.
Choose the Billing & subscription tab.
From there, you'll see if it's active or not.

Please read this article to learn how to retrieve your QBO account if it has been deactivated: How to resubscribe to or reactivate QuickBooks Online.

If your account is active, you may have experienced a browser-related issue caused by too much-outdated internet files stored on your browser. We can fix it by performing some basic troubleshooting steps.

Let's start with accessing your account on an incognito window. It's the best place to check for browser-related problems while using QuickBooks since this mode doesn't save any site data'. Use one of the keyboard shortcuts listed below to save time:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P

If everything goes OK, switch back to your default browser and clear all of its caches to start fresh. Alternatively, you can use a different supported browser to narrow down the result.

You might also want to check this article for more information on how to enter bills and track bill payments in QBO: Enter and manage bills and bill payments in QuickBooks Online.

Get back to this post if you have further questions or concerns about QuickBooks. Have a great day.

A

ann-medforddragsAuthor

NOPE - THIS STILL DOES NOT WORK. I HAVE TRIED CHROME AND FIREFOX IN PRIVATE, AND ALL I GET IS AN OFFER TO UPGRADE, I CONFIRM MY SUBSCRIPTION, THEN IT CIRCLES BACK TO THE MAIN MENU. PLEASE FIX THIS ASAP AND REFUND ME AT LEAST TWO MONTHS OF CHARGES SINCE I AM UNABLE TO USE THIS CRAPPY SOFTWARE. SO DISAPPOINTED IN THIS SOFTWARE. I SHOULD HAVE STUCK WITH THE DESKTOP VERSION. YOUR CUSTOMER SERVICE SHOULD BE AVAIALBLE WHEN YOUR USERS ARE WORKING, WHICH IS ON THE WEEKENDS!!!!!!!!!!!!!!

Q

QueenC

Moderator

I can see how you tried here, @ann-medforddrags.

I know it hasn't been easy when you can't complete tasks for your business. We also want this fixed as much as you do.

With this, I'd suggest you contact our Customer Care Support team at this point for further assistance. You can share your screen with them securely which can help in checking to see what's causing the unexpected behavior.

Here's how you can connect to customer support:

Go to the Help (?) icon at the top.
On the Assistant tab, click Talk to a human.
Enter your concern in the Type something field, then click the send icon.
Click on I still need a human.
Select Get help from a human.
You can select either Chat with us or Have us call you.

Please see our support hours to ensure that you'll be assisted on time.

You can also read through the following articles I've added to manage your subscription and customize transaction reports with the information that matters most to you:

Should you need anything else in completing tasks in QuickBooks Online, just leave a comment below. I'm always available to assist you thoroughly. Take care and have a great day!