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B
bhammack
March 3, 2020
Question

Transaction Detail Reports for Revenue not matching up from P&L

  • March 3, 2020
  • 3 replies
  • 10 views

Having Transaction detail Report errors. When I click on Total Income from P&L (cash basis), the detail report it generates does not agree. This was not the case a month ago when I finalized January numbers and reports. Even January reports are doing the same thing, so its not a "transaction" error....more like something is corrupted. P&L numbers are reconciled and correct.  I can't find a direct correlation on the missing transactions as I haven't located them all. I do know that the first few I looked at appeared to be for multiple payments on a single invoice.

 

TIA for any help

3 replies

M
mv32
Level 8
March 3, 2020

Thanks for posting to the Community, @bhammack.

 

Currently, our product engineers are working to fix the Profit and Loss report. The case code is INV-42984, where customers found the total amount on account drill down doesn't change.

 

Please contact our Customer Care Support to attach your account to the investigation case. This way, you'll get an email notification once they have fixed the issue.

 

Here's how:

  1. Go to Help on the upper right.
  2. Click the Contact Us.
  3. Please enter your query and then hit Let's Talk.
  4. Choose to Get a callback.

 

Please let us know by leaving a message to this post and if you have more questions. I'll be around to help. Take care!

B
bhammackAuthor
March 3, 2020

thanks for the reply, but that didn't answer a thing in any way shape or form. I am an accountant, so I understand what you said.......but simply not relevant to my question.

Anna S
Anna S
March 3, 2020

Hello, @bhammack.

 

Our team of Engineers is currently aware of the issue where the profit and loss report, when running as a cash basis, generates the wrong amount. They've created an investigation on this (INV-42984), and you can request a callback from our QuickBooks Support Team to get added to the ticket. This will allow you to receive email updates until this issue is fixed. There's currently no workaround available to get the correct numbers on the profit and loss report, but when one's established, you'll receive an email update on it.

 

Please let me know if you have any other questions or concerns. I'm always here to help.

B
bhammackAuthor
March 3, 2020

ty for the reply.....I feel like the total income number in the P&L is correct. Its the transaction report generated by "drilling down" beyond the P&L.

J
JonpriL
Level 9
April 21, 2020

Hi @bhammack,

 

Our engineers have already closed this on-going investigation as Resolved last March 9. With this, let's make sure that the report date and accounting method of both reports match when comparing them.

 

But if the amounts still don't match, I'd recommend contacting our Customer Care Support. They have the tools to pull up your account, securely, and perform the needed steps to resolve this sudden issue. You can do so by following the steps shared by my colleague, @mv32, above to reach our dedicated support.

 

Lastly, here's a few articles you can read for ideas in managing your reports and transactions: Reports and Accounting for QuickBooks Online.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be happy to lend a hand.

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