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R
RScott11
January 27, 2020
Question

Unable to change the email address on a contractor

  • January 27, 2020
  • 1 reply
  • 22 views
No text available

1 reply

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
January 27, 2020

Hi, RScott.

 

I'd be glad to help out with updating your contractor's email address.

 

There are just a few steps to get this done. Here's how:

 

1. Hover over the Workers tab in the left navigation panel, then click Contractors.

2. Select the contractor you'd like to change the email address for from the list

3. Make sure you're in the Details section.

4. Change the email address.

5. Click Save when you're finished.

 

That will do it. The following article provides even more info on adding and editing contractors in QuickBooks Online: https://quickbooks.intuit.com/learn-support/en-us/set-up-payroll/add-edit-and-inactivate-contractors/00/186354.

 

Feel free to comment below if you have any other questions. I'll be here to help.

J
jeremy22
October 23, 2020

Doesn't work for me ... contractor's email is grayed out and unchangeable (everything else can be changed, hmm). 

 

Also my path is different, rather from left Nav --> Payroll --> Contractors

C
Candice14
Level 8
October 23, 2020

Hey there, @jeremy22. 

 

Thanks for reaching back out to the Community with the extra clarification on this problem. Let's try another way to change your contractor's email in your QuickBooks Online (QBO) account. Just follow the easy steps listed below. 

 

  1. Go to the Expenses tab from the left-hand menu bar. 
  2. Select the Vendors portion. 
  3. From the list, pick the contractor/vendor. 

 

 

       4. Press the Edit button beside "New Transaction."

 

 

       5. Update the email and any other information needed. 

       6. Click Save when done. 

 

 

For additional information about editing contractors, just cruise on over to this link. You can also check out our tutorials page in the QuickBooks Community that may come in handy for your business. 

 

This should do the trick. If not, I recommend getting in contact with our Customer Support Team. They have more advanced tools to look further into your account to see why you're not able to change your contractor's email. 

 

Although there are a few ways to update a contractor's email, these instructions that I provided should resolve this problem. The Community is always here to help get your back to running your business as smoothly as possible. Let me know if this helps. Wishing you and your business continued success!

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