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September 3, 2024
Question

Upgraded to QB Online Plus and now I have classes (yea!), but all my tagged items do not show the tags anymore. I need this info to be able to create the classes! Help!!

  • September 3, 2024
  • 1 reply
  • 4 views
Tagged items in previous version of QB. Need to see what tags were to be able to create classes.

1 reply

QuickBooks Team
September 3, 2024

We appreciate your patronage of our QuickBooks Online (QBO) products, Cvolkin.

 

Please know that there's an ongoing investigation regarding our Tags not showing on some transactions. I recognize the significance of this feature for your business operations.

 

However, there is no set timeframe for the resolution, I recommend contacting our support team to have you included in the list of affected users and receive updates on the progress via email. I can assure you that our Product Development Team is committed to fixing this issue promptly.

 

Here's how you can reach them:

 

  1. Sign in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then tap Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where a spot is saved and reaches back to you.
  • Via Chat, start a chat with our support.

 

Moreover, I'll be leaving you these materials for you to read on regarding the classes feature in QBO:

 

 

Let us know if there's anything else we can help you with the Tag feature or any QBO-related concerns you have, Cvolkin. The Community will be here to assist you anytime. Keep safe!