We need our deposits sent to the bank. It is so frustrating trying to access your own money for 2 weeks and not getting a response!!!!! Intuit customer service equals 00

Hi there, Repropix.

I'll provide information about the the funding time for QuickBooks Payments. Then, route you to the right support to help check your account.

If the deposit you're referring to is from customer payment usually reaches your deposit bank account within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits.

When clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. While ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks.

For additional information, you can click this article: Find out when QuickBooks Payments deposits customer payments.

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also check why you're not getting any response when trying to access your account.

However, if this is a deposit transaction that entered within QuickBooks Online and you're unable to see this, I'd recommend going to the Help icon. From there, you can contact our QuickBooks Support team. Please note that we also have limited staff and reduced support hours due to the pandemic. They're only open from 6:00 AM to 6:00 PM Monday-Friday.

Please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Common questions about payments deposits in QuickBooks Online.

Don't hesitate to post again here in QuickBooks Community if you have additional questions. I'll be right here to help. Have a great day!