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April 29, 2020
Question

We paid a bill via ACH transfer and the only payment method options when recording the bill as paid are credit card and check. Any idea how to add the new option?

  • April 29, 2020
  • 17 replies
  • 93 views
No text available

17 replies

Level 9
April 29, 2020

Hi there, @clevine.

 

You can add your ACH payment method from the settings. Let me walk you through the step-by-step process.

 

  1. Go to Lists, then Customer & Vendor Profile Lists.
  2. Select Payment Method List.
  3. Scroll down towards the bottom and mark the Include inactive box. If you see E-check as inactive, you'll want to remove the X mark to make it active again.
  4. If you don't have the E-Check option, click the Payment Method drop-down and then New to add it.
  5. Enter the Payment Method field, and then choose E-Check as Payment Type.
  6. Hit OK.

Once done, go back to recording your bill payment again. I've also added these handy articles for your reference. Please check the links below.

 

Reach out to me anytime if you have other questions. I'll be around to help. Thanks for joining us and have a great day.

clevineAuthor
April 29, 2020

Thanks so much for the help, however our issue is with bills we are trying to pay, not payments we are trying to receive.  So the screen we are "stuck" on is this path:

Pay bills -> select bill

Once bill is selected and the details load on the bottom third of the screen there is a payment box.  The box has the date on it, then next to it is the method with a drop-down menu.  That drop-down menu only gives the choice for Check or Credit Card.  That is the area I'd like to add the ACH payment option.  

 

Thanks again!