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May 20, 2020
Question

What can I do? I haven't been able to create invoices for the past one week. When I click on invoices, the computer does not display the invoice. How can I resolve it?

  • May 20, 2020
  • 1 reply
  • 1 view
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1 reply

May 20, 2020

Hi bigjoe-roedl. I'm glad you came to the community. I know it can be frustrating for something not to work correctly, especially something that can be rather detrimental to your business. Luckily though, you came to the right place. I'm going to do everything I can to get you back up and invoicing. 

 

Luckily this sounds like either browser compatibility or cached images and files error.  To fix this, ensure you are using Google Chrome web browser first. 

If you are, then you may need to clear your cached images and files from the browser. To do so just follow these steps:

  1. Press Ctrl+H on your keyboard
  2. Select Clear Browsing data on the right.
  3. Now, check the Cached images and files box.
  4. Ensure the All-Time selection is chosen from the dropdown at the top.
  5. Last just click the blue Clear Data button

 

After you complete these steps, restart your browser and attempt to make an invoice again.

 

If you run into any more problems, just let me know with a quick reply below and I'll be happy to further assist. Have a great rest of your day.