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K
kharris
May 12, 2021
Question

What do i do when i have a recurring invoice error and can't get anyone in customer service to fix it?

  • May 12, 2021
  • 4 replies
  • 11 views
Recurring invoices have been set up for years and now some are not working. It seems every time I look at one it makes it not work for the next month and I have no idea what the problem is. CS said they made a ticket on it but still nothing after 3 months of problems. This is a big problem since all our invoices go out this way and now I'm having to manually create invoices for all our customers and I'm not even sure which ones didn't go out.

4 replies

RenjolynC
RenjolynC
Level 9
May 12, 2021

Thanks for making us aware of your situation, kharris.

 

I'd like for us to get you back on track so you can focus on your business. To take a look at the status of the ticket, I recommend reaching out to our Customer Care Team. They have more tools to investigate what's causing this behavior and might add you to the notification list. 

 

Here are the steps::

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

For more information about recurring templates, you can read these articles:

 

You're always welcome to get back here if you have any additional questions or other concerns. Stay safe!

K
kharrisAuthor
May 13, 2021

Seriously do you think I haven't already been around that bush several times before I posted on here? Everyone knows that customer service knows very little about QB. 

Test2Go
Test2Go
May 13, 2021

Let's just say that it's a bug and move on.

 

Delete the old template and create a new one. Hope that solves it.

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