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April 3, 2020
Question

When emailing invoice it says its attached but customer is not receiving it. how do i fix this?

  • April 3, 2020
  • 1 reply
  • 10 views
No text available

1 reply

Ashley H
Level 4
April 3, 2020

Thanks for reaching out to the Community, @HB Hays.

 

Is this the only Invoice that you've had encountered this behavior? If so, the Invoice may be broken. No worries, there's a simple fix. All you have to do is create a new Invoice for the Customer and delete the current one. This should resolve your issue with the Customer not being able to receive the Invoice. Here's a great resource in case you want to know more about creating Invoice Payment in QuickBooks, you can have this article handy: Create invoices with payment link.

 

Let me know how this goes for you! I'll be here on standby.