When I highlight financial reports and click nothing happens

Hello there, mcanole.

Thanks for reaching out to the Community. Getting your reports working is my number priority.

Let's perform some basic troubleshooting steps to isolate this unusual behavior. You can start by signing in to QBO using the InPrivate or incognito. Private browsing blocks websites from restoring data and is a good place to start to see if the issue is caused by the cache.

Here’s  how:

• Press Ctrl + Shift + N (Google Chrome).
• Press Ctrl + Shift + P (Mozilla Firefox).
• Press Ctrl + Shift + P (Internet Explorer).
• Press Command + Shift + N (Safari).

If you’re able to open the report seamlessly, go back to the main browser, and clear the cache. The cache stores temporary internet files from your browsing history to help your browser quickly load the pages. Also, run the Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.

Here's an article that outlines the instructions to help resolve browser issues when navigating through QuickBooks. Aside from that, it contains a link on how to add Intuit as a trusted site: Troubleshooting browser problems. 

These suggestions will get you back on track opening your reports.

Feel free to visit the Community if you need help or concerns about QBO. I’ll jump right back in to assist further. Have a great day ahead.