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H
HHSE
October 11, 2023
Question

When I print the receive payment receipt it no longer contains all of the info; Invoice #, Invoice date, due date, original $$, balance and total payment are no longer on the receipt/report

  • October 11, 2023
  • 1 reply
  • 6 views
No text available

    1 reply

    Z
    ZackE_Moderator
    Moderator
    October 11, 2023

    Thanks for reaching out to the Community, HHSE.

     

    I've reviewed our ongoing/solved investigations and can confirm there's currently no reports of payment receipts not displaying their column titles (Invoice Number, Invoice Date, Due Date, etc.).

     

    I tested this myself in our test drive account and was able to see each of my receipts column titles.

     

    Here's an image showing my experience:

     

    Since your payment receipts aren't displaying their column titles, I'd recommend checking the browse you're using. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if receipts display/print properly.

     

    Here's how to access incognito mode in some of the most commonly used web browsers:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Option + P

     

    If receipts display/print properly while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

     

    In the event receipts continue not displaying/printing properly while browsing in incognito mode, you'll initially want to try switching to another browsing application.

     

    Here's a list of supported browsers:

     

    • Google Chrome - version 78 or newer
    • Mozilla Firefox - version 76 or newer
    • Microsoft Edge - version 75 or newer
    • Opera - version 68 or newer
    • Samsung - version 10 or newer
    • Safari - version 12 or newer

     

    QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

     

    In the event you've found no problems that could be causing this with your browser, you'll want to troubleshoot for printing issues next.

     

    I'll be looking forward to your reply. Have an awesome day!

    H
    HHSEAuthor
    October 13, 2023

    I am still having this issue, I have tried clearing the cached data and cookies.  I have tried using different computers, different web browsers and even asked my accountant to check it on her computer at her office. 

    JaeAnnC
    JaeAnnC
    Level 6
    October 13, 2023

    I appreciate you for getting back to us, @HHSE. Allow me to point you in the right direction so you can get the assistance you need about the missing details of your receipts when printing them in QuickBooks Online (QBO).

     

    As per checking, we have an ongoing investigation into receipts being unable to display the logo, items, and descriptions when previewing. Rest assured our engineers are diligently working to resolve this issue as soon as possible so you can get back to working order.

     

    In the meantime, I recommend reaching out to our customer support team so you'll be added to the list of impacted users. This way, you'll receive email notifications when new updates about the investigation are made available. To do that:

     

    1. Go to the Help icon and choose the Search tab.
    2. Select Contact Us.
    3. Describe your concern and select Continue.
    4. Choose between Chat with us and Have us call you.

     

    Furthermore, here's an article to resolve common printing issues in QBO: Fix QuickBooks Online printing issues on browsers for Windows.

     

    Let me know whenever you have additional questions about printing receipts. I'll be more than willing to assist you further. Stay safe and have a great rest of the day!

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