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September 2, 2023
Question

When i send an estimate my customer has no way to accept, the email sent is vary simple. Can anyone tell me how to fix it? I am using simple start.

  • September 2, 2023
  • 1 reply
  • 3 views
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1 reply

LieraMarie_A
Level 8
September 2, 2023

Hello there, @joe-jmblasting-c. We understand the importance of a seamless experience with our system updates.

 

With the new experience, your customer can easily approve estimates through email. If your estimates appear as text-only emails, it's likely that the update may not have been applied to your system just yet. We're in the process of introducing this new feature. Once the update happens, you'll automatically be able to enjoy the benefits of the new layout.

 

To see which experience you have: 

 

  1. Select + New.
  2. Select Invoice or Estimate.
  3. If you see New by the form title, then you’re currently using the new experience.Highlight of new invoice experience  indicator at top of sales form in QuickBooks Online.

 

Once you've switched to the new system, your customers will have the Review and Approve option (see screenshot below) directly from the email they receive. The enhanced experience offers a more professional and engaging way to manage estimates.


 

In the meantime, you can manually update the status by following these steps:

 

  1. Go to the Sales menu and then Customers.
  2. Click the customer's name.
  3. Find the estimate.
  4. In the Action column, select the dropdown▼ and then Update status.
  5. From the options provided, select "Accepted" or any other relevant status, and then click OK.

 

After a customer accepts your estimate, you can convert it directly into an invoice.

 

If you have any further questions or encounter any other concerns, please don't hesitate to let us know. We're here to guide you smoothly through the transition to the new experience. We're thankful for your understanding and patience as we continually enhance our services.